Help and FAQ's - Your questions answered...
If you can't find the answer to your question on the list below just drop us an email - studio@thedaythat.co.uk or call us on 01392 793107.
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Shipping & Delivery

Free 5-7 day delivery is available to all UK customers. Often you’ll get your lovely picture a little sooner than this.

Worldwide shipping is available but takes a little longer. 

Need your picture in a hurry? Order by 4pm and select priority shipping at checkout and we’ll post your order the next working day (we do need a little time for the ink to dry)! 

All orders are posted using a variety of courier firms normally on a 24 hr service so you should receive your lovely picture the following working day after despatch. You’ll be notified via text message that the order is on it’s way to you. 

Find out more about shipping & delivery here

About your Photographs

The photos are taken from various points around the dramatic coastlines of South West England; most are taken in West Cornwall around St Ives bay. 

Whenever possible we try to include a writeup of the morning including conditions and where the photograph was taken from. If you are unsure get in touch and we’ll be able to dig out the meta data to confirm where and when it was taken. 

Product Care

For unframed products it is recommended not to remove the cellophane wrapping until you are ready to place in a frame. 

For framed products you may need to remove the blue safety film from our Clarity+ glazing before hanging. It’s fully recyclable, along with all of our other packaging. 

To prolong the lifetime of your picture we advise hanging your product away from direct sunlight or areas that may be exposed to excessive moisture or temperature variations. 

If you need to clean your picture, lightly damp a soft cloth and gently wipe the surface. We don’t recommend spraying any cleaning solution directly onto the product or glazing. Cleaning acrylic is simple, as our step-by-step guide below shows. Find out more on our care page here

Shopping & Checkout

We accept all major bank cards. We don’t hold or process your payment information. We use market leader Stripe.com to handle our payment process.

Returns & Refunds

In 2022 we only had 1 returned item so the chances are that if you’re reading this you really won’t ever need to return your item to us! 

Full returns information can be found here, but in summary as all photographs are personalised we regret that we are unable to accept returns if you simply change your mind. 

If your item is damaged or an unacceptable quality then naturally we will do everything possible to put it right and issue a replacement.

Before ordering please carefully view the preview of your chosen image and any personalisation added to check you are happy with your photograph. We can’t be held liable for any mistakes or typos that are provided to us (like the groom who got his wedding date wrong). 

Full terms and conditions can be found here…

Can't find the answer you're looking for... Do give us a call in the studio and we'll be able to help you out: