Our products go through rigorous QC (Quality Control) procedures and the printing and framing process is conducted in a professional environment.
We are aware that very occasionally accidents can occur in transit, and if your picture from The Day That arrives damaged, we will follow a simple resolution for you:
In the unlikely scenario that our beautiful photographs are simply unwanted, we will try and work with you on a replacement. Due to the personalised nature of every product, it is not something that we can resell and therefore rather than saying a flat ‘no’, we will look to see how we can resolve issues around an unwanted gift.
It’s always best to chat these matters through and would encourage a call in the first instance on:
Full terms and conditions can be found here.
Before ordering please carefully check the preview of your chosen image and any personalisation added to confirm you are happy with your photograph. We can’t be held liable for any mistakes or typos that are provided to us, but if we spot anything that looks a bit strange we will attempt to contact you about it before printing.