To provide you with a unique personalised ‘The Day That’ picture which arrives in perfect condition and makes you delighted.
Should anything fall below this high standard, we guarantee to do everything possible to put it right. Simple.
We want you to open it up and say gosh that’s perfect, or wow that’s stunning. We love it when a tear is shed, we love hearing about the emotion our pictures bring to the recipients. It makes us feel happy.
We want you to be happy and make it our mission to ensure the product is printed, manufactured and sent in a way which upholds our values for providing you with a beautiful lasting picture that will be treasured for a lifetime.
We’re not going to pretend that accidents don’t happen.
In days gone by we used to send glass in the post and at times that was a world of pain!
Naturally as per our mission we will do everything possible to put the situation right. We advise you in the first instance to get in touch with us and also read over our damages and returns advice.