The Day That is wholly committed to our quality policy which is in place to ensure our services fully meet the requirements and high expectations of our customers at all times.
Our goal is to be the most unique gift provider in the UK. To achieve this goal we are committed to implementing, maintaining and continually assessing operational systems and processes throughout our business.
Even though we’re frequently told how amazing our customer service is The Day That firmly believes in the concept of continually striving for improvements in service quality.
1. Ensuring that we fully identify and conform to the needs and exacting expectations of our customers.
2. Looking at our internal processes, identifying the potential for errors and taking the necessary actions to eliminate them.
3. Everyone (all stakeholders) who work for and with The Day That are fully understanding and comply with how to do their roles to the best of their ability to make customers happy.
To ensure that the policy is successfully implemented, all stakeholders who work for and with The Day That are responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements. No corners cut (unless they’re frame corners).
Our internal assessment of quality is ongoing and constantly reviewed on a regular basis. Where our services fall below the standard we expect and strive for, we endeavour to put them right and assess and review the causes for the drop in service level.