When something isn't quite right...
Our mission is to deliver a gift in perfect condition that has the wow factor. If these expectations aren’t met, we aim to put it right as soon as possible.


Our products go through rigorous QC (Quality Control) procedures and the printing and framing process is conducted in a professional environment. 

We are aware that very occasionally accidents can occur in transit, and if your picture from The Day That arrives damaged, we will follow a simple resolution for you:

  1. Get in touch with us by emailing studio@thedaythat.co.uk or give us a bell in our studio – 01392 793107
  2. Describe the damage or issue as best you can. We always like to ask for a photograph so that we can pass this information on to our partners.
  3. We will send a replacement as soon as possible.

Returning or Exchange something:

In the unlikely scenario that our beautiful photographs are simply unwanted, we will try and work with you on a replacement. Due to the personalised nature of every product, it is not something that we can resell and therefore rather than saying a flat ‘no’, we will look to see how we can resolve issues around an unwanted gift. 

It’s always best to chat these matters through and would encourage a call in the first instance on:
 01392 793107 

Full terms and conditions can be found here

Before ordering please carefully check the preview of your chosen image and any personalisation added to confirm you are happy with your photograph. We can’t be held liable for any mistakes or typos that are provided to us, but if we spot anything that looks a bit strange we will attempt to contact you about it before printing. 

"Great pictures and possibly the most helpful team. Highly recommend and a great gift."
Sam Marnham

Ordering for Christmas?


There’s still time to order your gifts in time for Christmas! 

Full details & last order dates and can be found on our blog




Pay What Feels Good To You!


Exciting News! 

Between now and Christmas we are making our sunrise prints more affordable to everyone! 

Simply get in touch and offer to Pay Whatever Feels Good to You!

Find out more on our PWFGTY page here….

There's still time to order for Christmas!

The cutoff for ordering any prints to arrive before Christmas has unfortunately now passed. You can still place orders but these will likely arrive early January. 

In a pickle or left it late? You can still order: 

Gift Vouchers / Digital Downloads

All last order dates can be seen on the blog here.

After a discount – get signed up to our newsletter via the homepage form and save 10-20% off your order. 

Wishing you a very Merry Christmas from all of us at The Day That :-)